Refund Policy

We have a 30-days return policy, which means you have to return the unused product in its original package within 30 days for a full refund. We will refund you in the same way as the original payment.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vloveroses.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for handling the return shipment and shipping cost. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items sent back to us without first requesting a return will not be accepted. Please ensure that the item is packed in the same (or similar) shipping box you received, as this will help protect the item from Shipping and Handling.

You can always contact us for any return questions at support@vloveroses.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will issue a return shipping label and instructions on how and where to send your package.

All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. The return shipping cost will be deducted from your refund. 

We will replace a faulty item for free if a replacement is in stock and available. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, fresh flowers flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vloveroses.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account or contact your credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@vloveroses.com.